Get in Touch With Us
This page explains how to contact the editorial team behind Non Gamstop Casinos, what we can realistically help with, and what we cannot. We research and write about casinos that operate outside the GAMSTOP self-exclusion scheme. We are a comparison and review publisher, not an operator, so we cannot open accounts, release withdrawals, adjust balances or overturn a casino's decision. What we can do is explain terms, check published information, correct our own pages and point you towards the right complaints route.
Email us and what to include
Email is the only channel we run, and every message is read by a person on the editorial team. Write to [email protected]. We aim to reply within two working days; during busy periods it can take longer, and we would rather send a considered answer than a fast one.
Enquiries move faster when the first message contains the detail. Please include:
- The casino name as it appears on our site, and the page you were reading.
- The exact bonus or term you are asking about — for example a wagering multiple, a maximum bonus bet, or a cashout cap.
- Dates, in UK format (for example 14/03/2026), for anything time-sensitive such as an offer that has changed.
- Screenshots of the operator's own terms page where you have them. Advertised headlines and the small print often differ.
- Whether you are writing as a reader, an operator representative, or on behalf of a support organisation.
Please do not send us passwords, full card numbers, copies of identity documents or bank statements. We never need them, and we will delete anything of that kind that reaches us.
What we can help with — and what we cannot
| We can | We cannot |
|---|---|
| Explain how wagering requirements, game contribution and bonus expiry dates work in practice | Release, speed up or guarantee a withdrawal |
| Correct or update a page where an offer, limit or payment method has changed | Act as an arbitrator or regulator in a dispute with a casino |
| Point you to the operator's complaints procedure and to any listed alternative dispute resolution route | Reverse a KYC decision, a closed account or a confiscated balance |
| Clarify what a Curaçao or other overseas licence does and does not give you | Provide legal, tax or financial advice |
| Consider partnership and editorial enquiries from operators and affiliates | Sell a ranking position, a rating or a favourable review |
How our commercial relationships work
We may earn commission when a reader follows a link to a casino we cover and opens an account. That is how the site is funded. It does not decide who appears, in what order, or what rating a site is given, and it never buys a removed criticism. If you believe a page reads as though it does, say so in your email and quote the passage — that is exactly the kind of message we want.
Our editorial ratings are our own judgement based on published terms and available information. They are not customer satisfaction scores, and they are not the result of us depositing, playing or withdrawing anywhere. Advertised withdrawal speeds on this site are the operator's claims, described as such.
Questions about a specific casino we list
Most reader emails are about one of the sites on our Trusted Non GamStop Casinos UK 2026 list. Three of the most-asked-about are below, with the kind of detail we usually end up explaining. Bonus terms change without notice, so always read the operator's own terms page before depositing — our notes reflect what was published when we last checked, on 26 September 2026.
Betmica — the largest advertised headline, and the most small print
Betmica sits top of our list because its published range covers slots, table games and live-dealer rooms and it accepts GBP accounts, which matters for readers who do not want currency conversion applied to every deposit. Its advertised welcome offer is 570% up to £5,700 plus 270 free spins, typically split across more than one deposit rather than paid in full on the first. Readers write to us about this one more than any other, usually because the headline figure and the realistic figure are far apart.
What to check before claiming: the wagering multiple and whether it applies to bonus only or deposit plus bonus; the maximum bet allowed while a bonus is active; the expiry window; and any cap on what can be withdrawn from bonus winnings. Free spins usually carry their own separate wagering and a fixed spin value.
Limitation: a percentage that large is only reachable with a very substantial deposit, and the wagering attached to it is correspondingly heavy. For most readers the effective value is a fraction of the advertised number.
Kikibet — GBP-facing, with a large multi-stage package
Kikibet is on the list for its slot library breadth and for quoting its welcome package in pounds: 350% up to £5,555 and 300 free spins. Sterling pricing removes one common complaint we receive, which is unexpected conversion costs on deposits and withdrawals.
Limitation: packages of this size are almost always staged across several deposits, and the free spins are generally released in daily tranches on named games rather than all at once. If you plan to make one modest deposit, most of the advertised total is not available to you.
Betninja — a flatter, easier-to-read offer
Betninja earns its place for a welcome offer that is simpler to reason about: £1,000 bonus and 100 free spins for new players. A stated cash ceiling in pounds is easier to compare against wagering than a four-figure percentage, which is why we point readers who are new to bonuses here first when they ask what a "normal" offer looks like.
Limitation: a smaller headline means less on the table for higher-stake players, and it still carries wagering, minimum qualifying deposit and expiry conditions that need reading. Simpler is not the same as unconditional.
The rest of the list at a glance
| Casino | Advertised welcome offer | Headline currency |
|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | EUR |
| Zombillion | 250% up to £4,000 + 200 free spins | GBP |
| Smash Casino | 600% up to €10,000 slots package | EUR |
| Nightluck | 805%, €6,400 + 280 free spins | EUR |
| CoinPoker | 150% up to $2,000 | USD |
| Rivo | 1000% up to €10,000 + 25% cashback | EUR |
| Daytonaspin | 255% up to £4,500 + 255 free spins | GBP |
Where the headline is in euros or dollars, a UK player is likely to meet currency conversion on deposits, withdrawals or both. Ask your card issuer or e-wallet what it charges before you commit.
Money questions we are asked most
Nothing on this site is free to take part in: every welcome bonus listed requires a qualifying deposit of your own money, and cashback is a partial return of losses, not a refund. The common questions:
- Minimum deposits. Usually a set floor per casino, and sometimes a higher floor to qualify for the welcome package than to fund the account. Check both figures.
- Paying in. Debit cards, bank transfers, e-wallets and cryptocurrency are the methods typically offered by offshore sites. PayPal is rarely available at casinos outside the Great Britain licensing regime — verify on the operator's cashier page rather than assuming.
- Fees and conversion. The casino may charge nothing while your bank or wallet still applies a non-sterling transaction fee. Crypto adds network fees and price movement between deposit and withdrawal.
- Getting paid. E-wallets and crypto are usually quoted as fastest, cards and bank transfer slower. These are advertised windows, not measured ones, and they start only after the payment is approved internally.
- Withdrawal limits. Daily, weekly and monthly caps are common, and a large win may be released in instalments. Bonus winnings can carry a separate cashout cap.
- KYC and source of funds. Expect identity, address and payment-ownership checks before a first withdrawal, and source-of-funds questions on larger sums. Completing verification early avoids the most common cause of delay we hear about.
If a withdrawal has stalled, email the casino's support first and keep the thread. When you write to us, tell us what stage the request is at and what reason the operator gave — that determines whether the next step is their complaints procedure or an external dispute service named in their terms.
What these sites actually offer
Enquiries about content usually fall into a few categories. Slots make up the bulk of most libraries, ranging from low-volatility games that pay small and often to high-volatility titles that do the opposite, with published RTP figures worth checking before you spin. Progressive jackpots pool stakes across players for one large prize and generally return less on ordinary spins. Table games cover blackjack, roulette and baccarat in digital form. Live dealer rooms stream real tables in real time, with higher minimum stakes and fixed opening hours in some cases. Almost everything is playable on mobile browsers, though live rooms are the most demanding on connection quality.
Game selection depends on which software providers an operator has signed, which is why two casinos can look very different. We do not publish game counts, because operator-supplied totals change constantly and we cannot verify them.
Sports betting alongside the casino
Several operators we cover run a sportsbook next to the casino, and readers often contact us confused about how the two interact. Sportsbooks carry pre-match and in-play markets, accumulators, bet builders, cash-out and, in some cases, esports. Sports free bets usually come with minimum qualifying odds — 1.50 or 2.00 in decimal terms is typical — and the stake is generally not returned with winnings.
The key practical point is the wallet. Some sites run a shared casino and sportsbook balance, so casino bonus wagering rules may follow your money into sports bets, or block them entirely. Others keep the wallets separate, and a transfer can forfeit an active bonus. Check which applies before moving funds, and ask us if the terms are unclear.
Regulation, eligibility and your position as a UK player
You must be 18 or over to gamble. Casinos featured here are licensed outside Great Britain — commonly under Curaçao or similar overseas regimes — and are not authorised by the UK Gambling Commission. Accepting British customers is not the same as being licensed to serve them, and we are careful to draw that line.
What follows for you in practice: these sites are not covered by Gambling Commission rules on advertising, bonus fairness, deposit limits or complaints handling, and the Commission cannot intervene on your behalf. Dispute resolution depends entirely on the operator's own procedure and whatever independent service its licence requires. Consumer protection is weaker than at a Great Britain licensed site, and no casino can be described as completely safe. Note also that gambling regulation is a Great Britain matter — Northern Ireland operates under separate legislation — so "UK-wide" claims about licensing should be read carefully.
GAMSTOP is the free self-exclusion scheme covering Great Britain licensed operators, with minimum registration periods of six months, one year or five years. Sites outside that scheme do not receive GAMSTOP data, which is precisely why they remain accessible. If you registered with GAMSTOP because gambling was causing harm, playing at a casino outside it undermines the decision you made.
If your message is about gambling harm
We are a publisher, not a support service, and we will not try to counsel anyone by email. If you or someone close to you is struggling, contact GamCare's National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. The NHS also runs gambling treatment clinics across England, accessible by self-referral. Blocking software such as Gamban or BetBlocker, bank-level gambling transaction blocks, and the deposit and loss limits offered by most operators are all practical steps that work independently of GAMSTOP.
Gambling is entertainment that costs money. It is not a way to make an income or to recover from financial difficulty, and we will never present it as one.
Corrections, complaints about us, and partnership enquiries
If a page here is wrong, out of date or unclear, tell us. Quote the line, name the page and, where you can, include a link or screenshot of the operator's current terms. Verified corrections are applied and the page's check date updated. Complaints about our own conduct — an advert you found misleading, a tone you thought pushed too hard — go to the same address and are answered by an editor rather than a template.
Operators and affiliates: introduce the brand, the licence it holds and the markets it serves, and say what you are proposing. We will consider commercial arrangements. We will not agree to a guaranteed position, a minimum rating, approval rights over copy, or removal of a stated limitation.
Written and maintained by April Simmons. Information on this page was last checked on 26 September 2026.
Frequently asked questions about contacting us
How long will it take to get a reply?
Two working days is our target. Detailed enquiries about disputed withdrawals or bonus terms can take longer, because we check the operator's published terms before answering.
Can you get my money back from a casino?
No. We have no access to operator accounts and no authority over them. We can explain the term being applied to you and point you to the complaints route set out in that casino's terms.
Do you take payment to change a review or a ranking?
No. We may earn commission on referrals, and that is disclosed, but position and rating are editorial decisions. Offers to buy either are declined.
Is there a phone number or live chat?
No — email is the only channel we operate, so that enquiries are answered by an editor with the relevant page in front of them. For account-specific problems, the casino's own support will always be faster than us.
Can you help me leave GAMSTOP early?
No, and nobody can. A GAMSTOP registration runs for its full chosen term and cannot be cancelled during that period. If you are looking for a way around it, the helpline above is the more useful number to call.
If you have read this far and your question still is not covered, send it anyway. A message that tells us what you are trying to decide gets a more useful answer than one asking which casino is best.