Petleys.co.uk – Privacy Policy

Last Updated: 29th July 2023

Welcome to Petleys.co.uk (“the Website”), operated by Acle Garden Machinery (“the Company”). At Petleys.co.uk, we
are committed to protecting your privacy and ensuring the security of your personal information. This Privacy
Policy explains how we collect, use, and safeguard your personal data while you use our Website and interact with
our services. By accessing and using Petleys.co.uk, you consent to the practices described in this Privacy
Policy.

1. Information We Collect

When you use Petleys.co.uk, we may collect the following types of information:

• Personal Information: This includes your name, email address, phone number, shipping
  address, and any other information you provide to us during the registration process or when making a
  purchase.
• Payment Information: We may collect payment details, including credit card or other
  financial information, when you make a purchase on our Website. However, please note that we do not store
  payment card information; it is processed securely by our payment gateway providers.
• Website Usage Data: We may collect non-personal information about your interactions with
  our Website, such as your IP address, browser type, device information, pages visited, and referring
  URLs.
• Cookies and Similar Technologies: Petleys.co.uk uses cookies and similar tracking
  technologies to enhance your browsing experience and collect usage data. You can manage your cookie
  preferences through your browser settings.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To process and fulfill your orders for Products.
• To provide customer support and respond to inquiries or requests.
• To send order confirmations, shipping notifications, and other transactional communications.
• To personalize your user experience and improve our Website’s content and offerings.
• To monitor and analyze Website usage and trends to enhance our services.
• To comply with legal obligations and protect our rights, property, and safety.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the
following circumstances:

• With service providers, business partners, and third-party vendors who assist us in operating our Website
  and providing services to you (e.g., payment processors, shipping companies).
• If required by law, in response to a legal request, or to protect our rights, privacy, safety, or property.
• In connection with a business transaction, such as a merger, acquisition, or sale of assets. In such cases,
  we will ensure that your personal information remains protected and is used in accordance with this Privacy
  Policy.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy
Policy, unless a longer retention period is required or permitted by law. Your data will be securely disposed of
when it is no longer needed for the intended purposes.

5. Security Measures

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure,
alteration, or destruction. However, please note that no method of data transmission over the internet or electronic
storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

You have the right to access, correct, update, or delete your personal information in our records. If you wish to
exercise any of these rights or have questions about your data, please contact us using the contact information
provided below.

7. Third-Party Links

Petleys.co.uk may contain links to third-party websites. We do not endorse or assume any responsibility for the
privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party
sites you visit.

8. Children’s Privacy

Our Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal
information from children. If you are a parent or guardian and believe your child has provided us with personal
information, please contact us, and we will promptly delete such data from our records.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational,
legal, or regulatory reasons. The latest version of the Privacy Policy will be posted on this page with the “Last
Updated” date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact
us at:

Acle Garden Machinery
Address: Norwich Rd, Acle, Norwich NR13 3BY
Email: [email protected]
Phone: 01493 751659

GDPR and Data Protection Officer

Petleys.co.uk is committed to compliance with the General Data Protection Regulation (GDPR). Our designated GDPR
Officer is Daniel Mann, who can be reached at [email protected]. For inquiries or
concerns regarding data protection and privacy matters, please feel free to contact Daniel Mann at the provided email
address.