Terms & Conditions

Petleys.co.uk – Terms and Conditions

1. Introduction

Welcome to Petleys.co.uk (“the Website”), a trading platform operated by Acle Garden Machinery (“the Company”), located at Norwich Rd, Acle, Norwich NR13 3BY. The following Terms and Conditions (“the Agreement”) govern your use of the Website. By accessing and using Petleys.co.uk, you agree to be bound by these Terms and Conditions in their entirety. If you do not accept these terms, please refrain from using the Website.

This Agreement constitutes a legally binding contract between you (“the User”) and Acle Garden Machinery. Throughout this document, “we,” “us,” or “our” refers to Acle Garden Machinery, while “you” or “your” refers to the User. This Agreement sets forth the terms of your access to and use of the Website, including but not limited to browsing, registering an account, purchasing products, and interacting with the Website’s content.

Please carefully review this Agreement, as well as our Privacy Policy and any other related policies, before proceeding to use the Website. By accessing and using the Website, you acknowledge that you have read, understood, and agreed to be bound by all terms and conditions outlined herein. If you disagree with any part of this Agreement or our policies, please discontinue your use of the Website immediately.

Throughout your use of Petleys.co.uk, you may be subject to additional terms, guidelines, or rules specific to certain features, services, or promotions. Such supplementary terms will be provided to you and incorporated into this Agreement. In case of any conflicts between these additional terms and the Terms and Conditions, the former shall prevail.

Please note that Acle Garden Machinery reserves the right to modify, update, or amend these Terms and Conditions at any time without prior notice. Any changes to this Agreement will be effective upon posting on the Website. It is your responsibility to review this page regularly to stay informed of any updates. Continued use of the Website after modifications shall signify your acceptance of the revised Terms and Conditions.

If you have any questions or concerns regarding these Terms and Conditions, please contact us through the provided contact information on the Website.

By using Petleys.co.uk, you represent and warrant that you are of legal age and have the legal capacity to enter into this Agreement. If you are using the Website on behalf of an organization or entity, you further represent that you have the authority to bind such organization or entity to this Agreement.

2. Definitions

Throughout this Agreement, the following terms have the following meanings:

  • “Website”: Refers to Petleys.co.uk, the online trading platform operated by Acle Garden Machinery.
  • “Company”: Refers to Acle Garden Machinery, the entity operating the Website.
  • “User”: Refers to any individual or entity accessing and using the Website.
  • “Products”: Refers to the garden machinery and power tools offered for sale on the Website.
  • “Privacy Policy”: Refers to the Company’s policy that governs the collection, use, and protection of user’s personal information.

3. Online Store and Products

We provide an online platform for the sale of garden machinery and power tools (“Products”). While we strive to display accurate product information, we do not guarantee the completeness or accuracy of product descriptions, images, colors, and specifications. The availability of Products may be subject to limitations, and we reserve the right to modify or discontinue any item without prior notice.

By using the Website, you agree that you are solely responsible for ensuring that the Products you purchase meet your specific needs and requirements. We recommend reviewing the product details carefully before making a purchase.

We may impose age restrictions on the purchase of certain Products, and you must comply with any applicable age requirements when placing orders.

4.a Pricing and Payments

The prices displayed on Petleys.co.uk are in the specified currency and inclusive of applicable taxes, unless stated otherwise. Additional charges, such as shipping fees, may apply and will be clearly indicated during the checkout process.

We accept payments through Stripe and Klarna, providing secure payment processing for your purchases. By making a purchase on the Website, you authorize the Company to charge the specified amount to your chosen payment method.

Upon completing your order, you will receive an order confirmation and payment receipt via email, providing details of the transaction.

4.b Payments for backorder items

At Petleys.co.uk, we strive to provide accurate lead times for Products that are currently on backorder. A backordered item is a product that is temporarily out of stock but is expected to become available for purchase again in the future.

We clearly display lead times throughout our Website to inform you of the expected waiting period for backordered items. During the checkout process, we also provide warnings and notifications regarding any delays associated with specific products in your order.

When you place an order containing backordered items, we may authorize and capture payment for the total order value, including the backordered items.

Please note that the lead times and estimated availability of backordered items are subject to change, and we will notify you promptly in case of any changes that may affect your order. If you prefer not to wait for backordered items, you have the option to cancel those items from your order, and we will issue a refund for the respective amount in accordance with our Refunds Policy.

By proceeding with the purchase of backordered items, you acknowledge and accept that there may be a waiting period before the items become available for delivery, and you agree to the potential authorization of payment for the total order value during the checkout process.

4.c Klarna & Stripe Payment Gateway

Payment Gateway: We offer Klarna and Stripe as payment gateways to facilitate secure and convenient payment options for your purchases. When you choose to pay via Klarna or Stripe, you agree to the terms and conditions set forth by the respective payment service providers for payment processing.

Klarna and Stripe are independent third-party payment service providers, and any transactions made through Klarna or Stripe are subject to their terms of service and privacy policies.

By selecting Klarna or Stripe as your payment method, you acknowledge and agree that the respective provider may collect and process your personal information, including but not limited to your name, email address, billing address, and payment details, in accordance with their privacy practices. Please review Klarna’s and Stripe’s privacy policies to understand how they handle and protect your personal data.

Kindly note that the use of Klarna or Stripe as a payment gateway is subject to the approval and availability of their services. In case of any payment-related issues or disputes, we encourage you to contact Klarna’s or Stripe’s customer support directly for assistance.

We do not store or have access to any sensitive payment information, such as credit card numbers or bank account details, as all payment processing is handled securely by Klarna and Stripe, respectively. For more information about Klarna and Stripe and their services, please visit their official websites at www.klarna.com and www.stripe.com.

By using Klarna or Stripe as a payment method, you consent to the transfer of your personal information to the respective payment service provider and the processing of your data in accordance with their terms and privacy practices. If you do not agree to Klarna’s or Stripe’s terms, we recommend choosing an alternative payment method for your purchases.

5. Shipping and Delivery

We offer various shipping options with estimated delivery times. The availability of shipping to specific regions or countries may vary, and we reserve the right to limit or decline shipping to certain locations.

You are responsible for any customs duties, import taxes, or other fees applicable to the delivery of Products to your location, if applicable.

Once your order is dispatched, you will receive tracking information to monitor the status of your delivery. In the event of any delivery issues or delays, please contact our support team for assistance.

6. Returns and Refunds

We have a clear and fair return policy for Products. You may be eligible for a refund or exchange if you meet the specified conditions, such as returning the Product within the designated timeframe and in its original condition.

For further details on our return process and timeline for processing refunds, please refer to our Returns and Refunds Policy, available on our Website.

We may also offer store credit as an alternative to refunds, subject to our store credit policy.

7. Warranties and Repairs

The Products available on Petleys.co.uk may come with manufacturer warranties. Please refer to the specific warranty information provided with each Product.

In case of any defects or malfunctions covered by the warranty, please follow our warranty claim process to initiate a claim for repair or replacement.

8. Intellectual Property

All content and intellectual property displayed on Petleys.co.uk, including but not limited to text, images, logos, trademarks, and graphics, are the property of Acle Garden Machinery and protected by applicable intellectual property laws. You are granted limited, non-exclusive rights to access and use the Website solely for personal and non-commercial purposes.

Any unauthorized use, reproduction, distribution, or modification of the Website’s content may violate copyright and trademark laws and result in legal action.

9. User Accounts

To access certain features and services on the Website, you may be required to create a user account. You are solely responsible for maintaining the confidentiality of your account credentials and are liable for all activities performed under your account.

We reserve the right to suspend or terminate user accounts, without prior notice, if we suspect any misuse, fraudulent activity, or violation of these Terms and Conditions.

10. Prohibited Activities

While using the Website, you agree not to engage in any activities that may violate applicable laws, infringe upon the rights of others, or disrupt the Website’s functionality. Prohibited activities include, but are not limited to:

  • Attempting to gain unauthorized access to the Website’s systems or user accounts.
  • Interfering with the Website’s operation or imposing an unreasonable load on our servers.
  • Posting or transmitting any content that is unlawful, harmful, defamatory, or otherwise objectionable.
  • Engaging in any form of fraudulent activity or deceptive practices.
  • Using automated scripts or bots to scrape or access the Website’s content.

Violation of these prohibitions may result in the termination of your access to the Website and potential legal consequences.

11. Limitation of Liability

By using Petleys.co.uk, you agree that the Company and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Website or any Products purchased through the Website.

The Company does not guarantee the accuracy, completeness, or reliability of information presented on the Website, and you acknowledge that your reliance on such information is at your own risk.

Some jurisdictions may not allow the exclusion or limitation of certain warranties or liabilities. In such cases, the Company’s liability shall be limited to the maximum extent permitted by law.

12. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from this Agreement or your use of the Website shall be subject to the exclusive jurisdiction of the competent courts located in the United Kingdom.

13. Amendments and Updates

The Company reserves the right to modify or update these Terms and Conditions at any time without prior notice. Any changes to this Agreement will be effective upon posting on the Website. It is your responsibility to review this page regularly for updates. Continued use of the Website after modifications constitutes your acceptance of the revised Terms and Conditions.

For transparency, we will indicate the date of the latest update at the top of this page.

14. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms and Conditions or our services, please contact us at: Acle Garden Machinery Address: Norwich Rd, Acle, Norwich NR13 3BY Email: [email protected] Phone: 01493 751659

15. Severability

If any provision of this Agreement is found to be unenforceable or invalid under applicable law, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. The unenforceable or invalid provision shall be deemed replaced by a valid and enforceable provision that most closely matches the intent of the original provision.

16. Entire Agreement

These Terms and Conditions, together with the Privacy Policy and any additional terms governing specific services or features, constitute the entire agreement between you and Acle Garden Machinery regarding your use of Petleys.co.uk and supersede all prior agreements and understandings.

17. Waiver

The failure of the Company to enforce any provision of this Agreement at any time shall not be considered a waiver of such provision or the right to enforce it later.

18. Acceptance of Terms and Conditions

By using Petleys.co.uk, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. Your acceptance of the Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree with any part of this Agreement, please discontinue your use of the Website immediately.

Last Updated: 29th July 2023