Petleys.co.uk - Returns and Refunds Policy

Last Updated: 29th July 2023

1. Returns and Refunds Overview

At Petleys.co.uk, we want you to be completely satisfied with your purchase. This Returns and Refunds Policy outlines the procedures for returning items and seeking refunds. Please read this policy carefully to understand your rights and obligations.

2. Statutory Rights

Under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, you have the right to cancel your order within 14 days from the date you receive the goods. If you decide to cancel, you must inform us in writing or by email. You have an additional 14 days from the cancellation date to return the items to us in their original condition and packaging, and you will be responsible for the return shipping costs.

For faulty or defective items, you have 30 days from the date of delivery to request a refund, replacement, or repair at no additional cost to you.

3. Returns Procedure

If you wish to return an item, please get in touch with our customer support team here to initiate the returns process. You must provide your order details and the reason for the return.

For all returns, the items must be original, unused, with all tags, labels, and packaging intact. We reserve the right to reject returns that do not meet these requirements.

Upon receiving your return request, we will provide instructions on how to return the items and the correct return address. Please package the items securely to avoid damage during transit.

4. Refunds

Once we receive and inspect the returned items, we will process your refund within 14 days. The refund will be issued using the same payment method you used for the original purchase, unless agreed otherwise.

If the items are not returned in their original condition or if they are damaged due to improper packaging, we reserve the right to reduce the refund amount accordingly.

5. Warranty for Major Brands

For products covered by manufacturer warranties, please refer to the specific warranty terms provided by the respective brands. If you encounter any issues covered by the manufacturer’s warranty, we recommend contacting the brand directly or visiting their official website for warranty claim procedures.

Please note that manufacturer warranties are separate from our Returns and Refunds Policy and are subject to the terms and conditions set by the individual brands.

6. Contact Us

If you have any questions or concerns regarding our Returns and Refunds Policy, please don’t hesitate to contact our customer support team at Contact Us. We are here to assist you and ensure your shopping experience with us is positive.

Customer Info

Products

Confirmation

Returns Form

Use this form to initiate a return for your purchase.

Your Name (required) Your Email (required) Order Number (required) Reason for Return (required)

Products to Return

Product Description	Quantity	Reason for Return

Other Reason

Thank you for initiating the return process.

Once you click the "Submit" button, you will receive a PDF copy of your returns form via email. Please print the PDF and include it in the returns parcel along with the items you wish to return.

Our dedicated customer support agent will be in touch with you shortly to provide further instructions on whether your items will be picked up from your location or if you need to arrange postage for the return.

If you have any questions or need assistance, feel free to contact our customer support team via email at [email protected]. We are here to help you throughout the return process.

Thank you for choosing Petleys.co.uk. We appreciate your business, and we'll do our best to ensure a smooth return experience.

I understand and agree to the Terms and Conditions.

inc.VAT	£0.01 – £599.00
ex.VAT	£0.01

inc.VAT	Original price was: £36.10.Current price is: £25.27.
ex.VAT	£21.06

inc.VAT	Original price was: £36.22.Current price is: £25.36.
ex.VAT	£21.13

inc.VAT	Original price was: £5.00.Current price is: £3.50.
ex.VAT	£2.92